In your article, explore how the City of Del Mar can enhance its communication strategies to address the current technical issues plaguing its phone system. Discuss the importance of establishing effective feedback mechanisms for residents to report problems and suggest the implementation of user-friendly online tools for this purpose. Highlight the potential benefits of crisis communication training for city employees to manage public inquiries during outages effectively. Additionally, advocate for regular technology audits to identify weaknesses and the need for infrastructure investments to ensure reliable communication channels. Conclude by emphasizing the critical role of a dependable phone system in maintaining public safety and fostering community trust.